Terms and Conditions

Welcome to Holistic Soul Space. These Terms and Conditions set out the agreement between you (the “Client” or “Customer”) and me (the “Practitioner” or “Seller”) when you use this website, book a session, purchase an item, or otherwise interact with my services.

By using my website, services or making a purchase, you agree to these Terms and Conditions.

Effective Date: 12/08/2025

1. Services Provided

I offer a range of holistic therapies and services, including Usui Reiki, Quantum Hypnosis Healing Technique (QHHT) and Crystal Energy, and sell handmade Reiki infused crystal jewellery, other esoteric products and original artwork created by myself. All holistic therapies and services are intended as complementary healing to support wellbeing and should not replace medical diagnosis or treatment from a qualified healthcare professional. I am trained and qualified in the therapies and treatments I offer but I do not claim to treat or cure medical conditions.

2. Communication

Communication with clients may take place via email, telephone, or WhatsApp messaging. WhatsApp will only be used for general appointment-related communication and not for sharing private or sensitive information. Any sensitive information should only be discussed in person at the start of your session.

3. Booking, Cancellation, and Rescheduling

Booking: All appointments must be booked in advance through my website or directly via agreed communication. You will receive an email with the details of your appointment when your appointment is confirmed. QHHT sessions must be booked at least 7 days in advance. Reiki and Crystal Energy appointments booked online with less than 24 hours notice (for example, appointments booked in the morning for the afternoon of the same day) are not guaranteed to be fulfilled. If you would like to book on the day, please WhatsApp message in the first instance for availability. Bookings are only considered confirmed when you have received written confirmation by either email or WhatsApp message.
Legal Contract to Pay: By booking a therapy session online or directly, you enter a legally binding contract to pay for the service as agreed at the time of booking. For in-person Reiki or Crystal Energy sessions, payment can be made in cash at the start of the session. For QHHT sessions, a deposit of £50 is required before a payable QHHT session booking is confirmed. This deposit will be deducted from the total session fee. The balance is due at least 48 hours before your session or you risk your session being cancelled with the loss of your deposit. For online or advance bookings, full payment is required at least 48 hours before your session to secure your appointment. Failure to pay may result in cancellation of the booking, and you remain liable for the session fee unless cancelled in accordance with our cancellation policy.
Cancellation: If you need to cancel your appointment, please provide at least 48 hours’ notice. Deposits are non-refundable in the event of late cancellations (less than 48 hours’ notice) or no-shows.
Rescheduling: If you wish to reschedule, please do so as soon as possible. Online bookings can be rescheduled via the link in your initial email. For direct bookings please contact me as soon as possible. I will do my best to accommodate your request, but availability cannot be guaranteed.
Late Cancellation: Cancellations made with less than 24 hours’ notice will incur a fee of 50% of the service booked.
No-Show: If you do not attend your booked session without prior notice, you will be charged the full session fee and will not be permitted to rebook until this has been paid.
Late Arrival: If you arrive late, your session may be shortened to avoid disrupting other appointments. Full payment will still apply.
Appointment Transfer: You may transfer your appointment to a friend or family member providing I have written consent (email or WhatsApp message) from both yourself and the other person who then becomes liable for payment (if paying on the day of the service) and responsibility under these terms and conditions. Until you have confirmation of the completed transfer, you remain liable under these terms.

4. Client Responsibility

You are responsible for your own health and wellbeing before, during, and after your session. If you are under the care of a medical professional or on medication, it is your responsibility to consult them before beginning any complementary therapy. Similarly, you are also responsible for the health and wellbeing of any child or animal in your care that you give consent to having a Reiki session. Please consult your doctor or other healthcare professional, or veterinarian if you have any health concerns about your child or pet.
You must provide accurate health information (e.g., relevant conditions) before the start of any treatment to ensure safe service delivery.
Respectful behaviour is expected at all times. I reserve the right to refuse or terminate a session without refund if inappropriate behaviour occurs.
For therapy sessions, follow pre-session instructions (e.g., arriving on time, bringing exact cash payment). For jewellery and artwork purchases, inspect items at the time of sale to confirm condition.
You must be 18 or older to book a session for yourself, your children or your pets.

5. Access

Please note that if attending an appointment in person, the location is not wheelchair accessible and there are stairs to my treatment room. Remote appointments by Zoom are available. If you live locally, I may also consider coming to you but please WhatsApp message me in the first instance so that we can arrange a call to discuss.

If there are any restrictions, limitations, adaptations or special requirements for your treatment, please let me know at the time of booking, either on the notes section when booking online or by WhatsApp message, so that we can organise a call to discuss. It is important to me as a professional practitioner that I am able to provide the best possible environment for you.

6. Technology Requirements for Remote/Online Sessions

If you attend a therapy session online (e.g., via Zoom), you are responsible for ensuring you have:

A stable internet connection
Working audio and video equipment
A quiet, private environment free from distractions

I am not responsible for interruptions, delays, or missed sessions caused by technical issues on your side. If a session cannot be completed due to your connection or device failure, it will still be considered as delivered and no refund will be provided.

7. Payments

Pricing: Therapy session, jewellery, and artwork prices are provided at booking or point of sale. All prices include VAT where applicable.
Payment Methods:
- In-Person Reiki and Crystal Energy Sessions: Payments can be made in cash (GBP) at the start of the session or in advance via BACS and Stripe (credit/debit cards, digital wallets), as agreed. You’ll receive a receipt upon payment. If paying by cash, exact change is appreciated, and we reserve the right to refuse a session if payment is not provided.
- In-Person Reiki Infused Jewellery and Artwork Sales: Payments for jewellery and artwork are made in cash (GBP) at the time of purchase, with a receipt issued. Exact change is appreciated. Payment may also be accepted via BACS and Stripe (credit/debit cards, digital wallets).
- Online/Advance Therapy Bookings: For remote sessions or bookings requiring advance payment, we accept BACS payment and payments via Stripe (credit/debit cards, digital wallets). Full payment is required at least 48 hours before your scheduled session to secure your appointment.
Currency: Payments are processed in GBP. For international clients booking online, currency conversion fees may apply, handled by your payment provider.

8. In Person Sales of Goods

When purchasing jewellery, artwork or esoteric products in person (for example, at events, markets, or directly from me), all sales are final unless the item is faulty or damaged at the time of purchase.

No returns will be accepted for change of mind on in-person purchases.
Customers are encouraged to inspect items before completing their purchase.
Refunds or exchanges will only be offered if an item is proven faulty.

9. Refunds

Faulty Services: If a therapy session is not delivered with reasonable care and skill or as described (e.g., technical issues on my side prevent a remote session), you’re entitled to a full refund or re-performance under the Consumer Rights Act 2015. Contact me within 30 days of the session to claim. Refunds for online payments are processed within 14 days via Stripe. For cash payments, refunds are provided via bank transfer or cash at my discretion.
Faulty Jewellery or Artwork: If jewellery or artwork is faulty or not as described (e.g., a broken crystal bracelet, damaged painting), you’re entitled to a full refund or replacement within 30 days of purchase. After 30 days but within 6 months, I’ll offer a repair or replacement; if not possible, a full or partial refund. Contact me with proof of purchase (e.g., receipt). For cash purchases, refunds are provided via bank transfer or cash.
Non-Faulty Cancellations: For therapy sessions, refunds follow the cancellation policies above. No refunds are offered for change-of-mind after a session is delivered, as services are bespoke. In-person jewellery and artwork sales are final unless faulty.
Process: Email frances@holisticsoulspace.org to request a refund, including booking or purchase details. We aim to respond within 3 business days.

9. Intellectual Property

Content Ownership: All website content and session materials is owned by Holistic Soul Space or licensed to me. You may not reproduce, distribute, or modify content without permission.
Artwork and Jewellery Designs: All artwork, jewellery designs, and other creative works produced by me, whether sold online, in person, or displayed in any form, are protected by copyright and remain my intellectual property. Purchasing a piece grants you ownership of the physical item only. I reserve all rights to these designs, including copyright and any applicable design rights. Customers may not reproduce, copy, modify, distribute, or use my designs for commercial or personal purposes without our explicit written consent. Purchased jewellery and artwork are for personal use only and do not transfer any intellectual property rights to the buyer. I retain all rights to the original designs and images of my creations, including the right to reproduce them in prints, cards, or other formats, unless otherwise agreed in writing.
Client Use: Session materials (e.g., guided meditations) are for personal use only.

10. Disclaimer

All material on my website and provided in sessions is for general educational and informational purposes only and does not constitute medical advice. Any claims as to the effectiveness of any service or product on this site are not conclusive and are drawn from professional observation and experience and/or client feedback. Any review, feedback or other matter that could be regarded as a testimonial or endorsement does not constitute a guarantee, warranty or prediction regarding the outcome of any consultation and appointment. The success stories, testimonials and client comments on this website represent the anecdotal experience of individual clients and are not scientific research.
Your health care and that of your dependants is your responsibility and the products and services provided are offered and undertaken with the intention of being a committed service and support in this process. My services are intended to be complementary to any other healthcare you undertake, including conventional/allopathic and alternative medicine. I will never advise you to discontinue any medical treatment you may be receiving. Any decisions or actions taken by you as a result of my services is your sole responsibility. It is only with the complete understanding and acceptance of this that Holistic Soul Space services and products can be provided.
All jewellery and artwork sold is created by me, and variations in colour, size, and appearance are part of the nature of handmade items. Every piece is unique. Where stated, jewellery is Reiki-infused as part of my creative process; however, no guarantees are made regarding the energetic properties, effectiveness, or impact of this infusion. Any energetic descriptions are for personal or spiritual interest only and are not scientifically proven.
Psychic, Spiritual, Dowsing, Tarot and Intuitive Services and Products are not offered to be followed as a particular course of action, or an attempt to exert any form of influence over your free will and common sense. It is required that Holistic Soul Space states that they are presented for leisure, amusement or entertainment purposes only. They are not medical advice or life guidance. They are intuitive services and are not medical tests or assessments. Holistic Soul Space services do not claim to diagnose any medical condition and I do not give professional medical advice. Any decisions or actions taken by you as a result of my psychic and intuitive services, including divination and dowsing assessments and all of Holistic Soul Space services, is your sole responsibility. It is only with the complete understanding and acceptance of this that these services can be provided.

11. Liability

My Liability: I am liable for losses caused by my failure to deliver services, jewellery, or artwork with reasonable care and skill, subject to UK law. I am not liable for losses arising from inaccurate client information, misuse of services or products, or failure to follow instructions.
Non-Medical Scope: As a non-medical professional, we cannot diagnose or treat medical conditions. Any recommendations are for holistic well-being only .
Force Majeure: I am not liable for delays or cancellations due to events beyond my control (e.g., power outages, natural disasters).

Holistic Soul Space cannot assume any legal liability for any damages, alleged damages, losses or other direct or indirect consequences of any client decisions and/or actions, subsequent to, or based on any of my services. Your participation in this site and any products and services offered and employed by you are subject to these terms and understanding, and is at your own risk.

12. Breaches of These Terms and Conditions

Without prejudice to other rights under these terms and conditions, if you breach these terms and conditions in any way, Holistic Soul Space may take such action as deemed appropriate to deal with the breach, including suspending your access to the website, prohibiting you from accessing the website, blocking computers using your IP address from accessing the website, contacting your internet service provider to request that they block your access to the website and/or bringing court proceedings against you.

13. Data Protection

Your personal information is handled in accordance with my Privacy Policy, which explains how I collect, use, and protect your data.

14. Changes to These Terms

These Terms and Conditions may be updated at any time. Changes will be posted on my website with the updated effective date.

15. Governing Law

These terms are governed by Scots law. Disputes will be handled in Scottish courts, subject to your consumer rights under UK law.

Contact:
Holistic Soul Space
frances@holisticsoulspace.org
+447860130848