Last updated: 09/08/2025
This Privacy Policy explains how Holistic Soul Space (“we,” “us,” or “our”) collects, uses, and protects your personal information when you use our website, book holistic therapy sessions, purchase items, or communicate with us.
We are committed to protecting your privacy and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
1. Information We Collect
We may collect and process the following personal data:
- Contact details (name, email address, phone number, postal address)
- Booking information (service requested, appointment details, payment status).
- Order details (products purchased, shipping information)
- Communications (emails, WhatsApp messages, website contact forms)
- Technical data (IP address, browser type, device information, pages visited)
- Payment details (processed securely via third-party payment processors; we do not store card numbers)
We request that no private or sensitive health information be shared via any electronic communication (e.g. email or WhatsApp). — this will only be discussed in person at the start of your session to ensure safe service delivery.
2. How We Collect Your Data
We collect data when you:
- Book a therapy session via our online booking system (Timetics)
- Contact us via WhatsApp, email, contact form, or phone
- Purchase items from our online shop (WooCommerce)
- Browse our website (cookies and analytics tools may track usage)
3. How We Use Your Data
We use your information to:
- Process bookings, orders, and payments
- Communicate with you about your bookings, orders, or enquiries
- Arrange and deliver therapy sessions or ship products to you
- Improve our website and services
- Comply with legal obligations (e.g., accounting, tax)
4. Third-Party Service Providers
We work with trusted third-party providers who may process your data to provide our services. These include:
- Hostinger International Ltd – website and email hosting. See their Privacy Policy.
- Stripe – secure payment processing. See their Privacy Policy.
- Timetics – online booking system. See their Privacy Policy.
- Google Analytics – website traffic analysis. See their Privacy Policy.
- WhatsApp – for client communication. See their Privacy Policy.
We only share the minimum necessary data with these providers to perform the service.
5. Legal Basis for Processing
We process your data under the following legal grounds:
- Contract – to provide services or deliver products you have requested
- Consent – where you have agreed to receive marketing communications
- Legal obligation – to meet legal or tax requirements
- Legitimate interests – to operate and improve our services
6. Data Retention
We will only retain your data for as long as necessary to fulfil the purposes outlined in this policy, including satisfying any legal, accounting, or reporting requirements.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing at any time
- Object to processing in certain circumstances
- Request data portability
To exercise your rights, contact us at: frances@holisticsoulspace.org
8. Cookies
We use cookies to improve your browsing experience. You can control cookie settings in your browser.
9. Changes to This Policy
We may update this policy from time to time. The latest version will always be posted on our website.
10. Contact Us
If you have questions about this Privacy Policy, please contact:
Holistic Soul Space
Stewarton, Ayrshire
frances@holisticsoulspace.org